As we offer customized B2B products, we generally do not accept returns for non-quality issues.
If the goods arrive damaged, incorrectly shipped, or with quality defects, please contact our customer service within 7 days of receipt with clear photos and your order number.
Returns are only accepted upon written approval by our team.
Shipping fees will be handled depending on responsibility.
Customized products (e.g., private label, special formulas) are non-refundable once the order is confirmed.
